1. Order Cancellation:
1.1. Customer-Initiated Cancellations:
- Orders can be canceled within 30 minutes of placing them without any penalty. After 30 minutes, cancellations may not be possible if the order has already been processed.
- To cancel an order, contact our customer support team at support@ayrav.com with your order details.
1.2. Ayrav-Initiated Cancellations:
- Ayrav reserves the right to cancel any order due to issues such as product unavailability, payment issues, or fraudulent activity. Customers will be notified via email and refunded in full.
2. Refunds:
2.1. Eligibility for Refunds:
- Refunds are issued for canceled orders, defective products, or discrepancies between the order and the received items.
- To request a refund, contact our customer support within 1 day of receiving your order.
2.2. Refund Process:
- Upon approval of your refund request, the amount will be credited to your original payment method within 5-7 business days.
- In the case of partial refunds or adjustments, a detailed explanation will be provided.
3. Exceptions:
- Certain items are non-refundable and non-returnable, such as perishable goods and customized products. These exceptions will be clearly marked at the time of purchase.
4. Contact Us:
- For any questions or concerns regarding cancellations, returns, or refunds, please contact our customer support at support@ayrav.com.