1. Order Processing:
1.1. Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
1.2. Order Confirmation:
- Upon placing your order, you will receive an email confirmation. If you do not receive this email, please check your spam or junk folder before contacting our support team.
2. Shipping Rates and Delivery Estimates:
2.1. Shipping Rates:
- Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the destination and shipping method selected.
2.2. Delivery Estimates:
- Estimated delivery times are provided at checkout. Delivery times are estimates and commence from the date of shipping, not the date of order.
2.3. Shipping Methods:
- We offer various shipping options, including standard, expedited, and overnight shipping. The available options will be displayed at checkout based on your location.
3. Shipping Locations:
3.1. Domestic Shipping:
- We ship to addresses within the United States, including Alaska and Hawaii.
3.2. International Shipping:
- We offer international shipping to select countries. International shipping rates and delivery times will be displayed at checkout.
4. Shipment Confirmation and Order Tracking:
4.1. Tracking Information:
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
4.2. Order Tracking:
- You can track the status of your order using the tracking number provided in the shipment confirmation email.
5. Customs, Duties, and Taxes:
5.1. International Orders:
- Ayrav is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages and Issues:
6.1. Damaged Items:
- If your order arrives damaged, please contact us immediately at support@ayrav.com with your order number and photos of the damaged item(s). We will evaluate the issue and make it right.
6.2. Missing or Incorrect Items:
- In case of missing or incorrect items, contact our support team within 7 days of delivery for assistance.
7. Lost or Stolen Packages:
7.1. Responsibility:
- Ayrav is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
8. Contact Us:
8.1. Customer Support:
- For any questions or concerns regarding shipping and delivery, please contact our customer support at support@ayrav.com.